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Questions to Ask Before Choosing a Countertop Supplier

September 16, 2025

Imagine standing in your kitchen, running your hand across a surface that looks luxurious, feels durable, and makes the whole space shine. Countertops set the tone for your home, but finding the right surface starts with choosing the right supplier. The stone itself is important, but the team you trust to guide you through the process matters just as much. At Design Surfaces, we help Cleveland homeowners, contractors, and designers select countertops that fit both their vision and lifestyle. Your countertops should inspire you daily, and working with a trusted supplier ensures that vision becomes reality.

The Key Questions to Ask Your Countertop Supplier

When it comes to countertops, the supplier you choose is just as important as the material itself. The right partner will not only provide premium stone but also guide you through the process with transparency, expertise, and support. Asking the right questions upfront helps you avoid hidden costs, prevent design mistakes, and ensure your new surfaces look stunning for years to come.

Below are the key questions every homeowner, designer, or contractor should ask before committing to a countertop supplier.

1. Can I See Full Slabs, Not Just Samples?

A small piece of stone cannot tell the whole story. What looks subtle in a sample can feel bold across an island, and veining can look entirely different once you see the entire slab.

Full slab viewing ensures you know exactly what is going into your home. At our Westlake showroom, we let you walk through entire slabs of quartz, granite, marble, quartzite, and dolomite, and soapstone. This prevents surprises and helps you plan your project with complete confidence.

2. What Material Options Do You Carry?

A reliable supplier should offer more than one or two surface types. Each material has unique strengths, and limiting your choices can limit your project. Look for a supplier that offers a wide selection, including:

  • Quartz – Durable, nonporous, and maintenance-free
  • Quartzite – Strong and elegant, with dramatic veining
  • Marble – Classic and timeless, perfect for statement pieces
  • Dolomite – Softer in appearance than marble, with subtle patterns and versatile style
  • Soapstone – Naturally matte with rich character that develops a patina over time
  • Granite – Natural, heat-resistant, and one of a kind

When you visit our Cleveland showroom, you can compare these materials side by side and learn which one works best for your lifestyle, whether that means cooking nightly meals, entertaining guests, or creating a quiet spa retreat.

3. How Do You Help with Design Decisions?

Countertops do not exist in isolation. They should complement cabinetry, flooring, and hardware to create a unified design. This is where expertise matters.

At Design Surfaces, our team provides personalized design guidance, helping you match undertones, explore edge profiles, and visualize how surfaces will look in your space. This saves time and helps avoid expensive mistakes.

4. What Is Included in the Estimate and Process?

No one likes hidden costs. Unfortunately, some suppliers quote only the slab price and leave you with add-ons for fabrication, sink cutouts, or installation.

A trustworthy supplier will explain:

  • Whether fabrication and installation are included
  • What edge profiles and finishes are available
  • How seams will be handled for a professional result
  • The expected lead time from selection to installation

At Design Surfaces, we believe transparency builds trust. Our team walks you through every step so you know exactly what to expect from day one.

4. Do You Offer Remnants for Smaller Projects?

Not every project requires a full slab. Smaller leftover pieces, known as remnants, are perfect for creating affordable upgrades throughout your home.

Smart uses for remnants:

  • Bathroom vanities
  • Laundry room counters
  • Fireplace surrounds
  • Coffee or bar tops
  • Accent tables or shelves

Our Westlake warehouse includes a rotating inventory of remnants, giving Cleveland homeowners access to premium stone at lower prices.

5. How Do You Support Contractors and Designers?

Many remodels involve more than one professional. Your countertop supplier should communicate clearly with contractors and designers, ensuring measurements, timelines, and expectations align.

Design Surfaces has built long-standing relationships with Cleveland contractors and designers. They rely on us for accuracy, responsive communication, and design expertise that helps projects run smoothly.

6. What Maintenance Does Each Surface Require?

Every stone has different upkeep needs. Knowing this before you buy helps you choose wisely.

  • Quartz – Wipe with soap and water, no sealing required
  • Granite – Requires sealing once or twice a year
  • Marble – Softer stone that needs gentle care and neutral cleaners
  • Quartzite – Strong but may still need occasional sealing
  • Porcelain – Nearly maintenance-free and extremely durable

We explain maintenance clearly during the selection process so Cleveland homeowners know exactly what to expect long term.

7. What Sets Your Showroom Apart?

Not all suppliers offer the same level of service. Ask what makes their process unique.

Here is what sets Design Surfaces apart for Cleveland homeowners and professionals:

  • Full slab viewing so you see exactly what will be installed
  • Curated premium selection of quartz, granite, marble, quartzite, dolomite, and soapstone
  • Stone remnants for affordable small projects
  • Local design expertise tailored to Cleveland homes and trends
  • Trusted by homeowners, contractors, and designers for quality and service

These advantages mean you leave our showroom not just with a stone you love, but with confidence in the entire process.

Why Cleveland Homeowners Trust Design Surfaces

Our story is simple. For years, we have helped homeowners across Cleveland transform kitchens, bathrooms, and outdoor spaces. We know the challenges of Northeast Ohio living long winters, historic homes, busy households and we curate surfaces that perform beautifully in this environment.

Our team believes in service first. We are not here to sell you just any countertop. We are here to help you create a home you love, one surface at a time.

Ask the Right Questions, Choose the Right Partner

The surface you select will shape your home for decades. Asking the right questions ensures you choose a supplier who offers more than stone. You want a partner who provides expertise, transparency, and peace of mind. At Design Surfaces in Westlake, we are proud to serve Cleveland homeowners, designers, and contractors with premium countertops, tile, and stone. From full slab viewing to personalized design support and organized remnant options, we are here to guide you every step of the way. If you are ready to explore your options, visit our Westlake showroom today. Let us help you find a surface that is not only beautiful but also built to last.

​​Call: 440.899.9900 • Email: info@designsurfaces.com • Contact: submit a request